At HONG KONG LINGSON TRADING CO., LIMITED (“Brottar,” “we,” “us,” or “our”), we ship products from multiple regional warehouses to provide faster and more efficient delivery for our customers.
This Shipping & Delivery Policy applies to all purchases made on www.brottarhome.com.
1. Shipping Origins / Warehouses
We operate multiple regional warehouses to support faster and more reliable delivery.
Orders will be shipped from the most suitable available warehouse based on your delivery address and product inventory.
| Warehouse Location | Coverage Regions |
|---|---|
| US Warehouse | United States |
| UK Warehouse | United Kingdom |
| DE Warehouse | Germany |
| CA Warehouse | Canada |
Each order ships automatically from the most suitable available warehouse based on inventory and destination.
2. Processing Time
• Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
• Once your order has shipped, you will receive an email with a tracking number.
• Custom, backorder, or pre-order items may require additional processing time, as noted on the product page.
3. Estimated Delivery Time
Estimated delivery times vary depending on the destination, warehouse location, carrier service, and local delivery conditions.
| Warehouse | Destination | Estimated Delivery |
|---|---|---|
| US Warehouse | United States | 2–5 business days |
| UK Warehouse | United Kingdom | 2–5 business days |
| DE Warehouse | Germany | 2–5 business days |
| CA Warehouse | Canada | 2–5 business days |
Please note that delivery times are estimates only and may be affected by carrier delays, weather conditions, local delivery conditions, or other circumstances beyond our control.
4. Shipping Fees
• The prices displayed on our website include standard shipping fees.
• If you are able to place an order successfully on our website, it means delivery is available for your address and no additional standard shipping fee will be charged at checkout.
• Orders are shipped from our regional warehouses where available, so customers will not be charged customs duties or import taxes for these local warehouse shipments.
5. Tracking & Support
Once your order has shipped, you will receive a tracking link by email.
You can use this link to check the latest shipment status and estimated delivery updates.
If you have any questions about your shipment, please contact us at support@brottarhome.com and our customer care team will be happy to help.
6. Delivery Issues
If your package is delayed, lost, or damaged in transit, please contact us at support@brottarhome.com within 7 days of the expected delivery date.
To help us assist you faster, please include your order number and a brief description of the issue. If the package or product arrives damaged, please also provide clear photos of the package, shipping label, and damaged item.
We will review the situation and assist with carrier claims, replacement parts, re-shipment, or other appropriate solutions depending on the circumstances.
