Effective Date: August 2025
At HONG KONG LINGSON TRADING CO., LIMITED (“Brottar,” “we,” “us,” or “our”), we ship products from multiple regional warehouses to ensure faster and more efficient delivery for customers worldwide.
This Shipping Policy applies to all purchases made on www.brottarhome.com.
1. Shipping Origins / Warehouses
We operate multiple regional warehouses to ensure fast and reliable delivery.
Each product will automatically ship from the warehouse closest to your delivery address.
| Warehouse Location | Coverage Regions |
|---|---|
| US Warehouse | United States |
| UK Warehouse | United Kingdom |
| DE Warehouse | Germany, France, Italy |
| CA Warehouse | Canada |
Each order ships automatically from the nearest available warehouse based on inventory and destination.
2. Processing Time
• Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
• Once your order has shipped, you will receive an email with a tracking number.
• Custom or pre-order items may require additional processing time, as noted on the product page.
3. Estimated Delivery Time
| Warehouse | Destination | Estimated Delivery |
|---|---|---|
| US Warehouse | United States | 2–5 business days |
| UK Warehouse | United Kingdom | 2–5 business days |
| DE Warehouse | Germany | 2–5 business days |
| DE Warehouse | France | 2–8 business days |
| DE Warehouse | Italy | 2–8 business days |
| CA Warehouse | Canada | 2–5 business days |
4. Shipping Fees
• Free standard shipping is available for all orders within the United States.
• For other regions, selected products may qualify for free shipping — please refer to the product page for details.
• Orders that do not qualify for free shipping will have rates automatically calculated at checkout based on destination and product weight.
5. Tracking & Support
Once your order is shipped, you’ll receive a tracking link via email.
If you have questions about your shipment, feel free to contact us at support@brottarhome.com and our customer care team will be happy to help.
6. Customs & Import Duties
• International orders may be subject to customs duties or import taxes imposed by your country.
• These charges are the responsibility of the customer unless otherwise stated.
• Brottar is not responsible for any delays caused by customs procedures.
7. Delivery Issues
If your package is delayed, lost, or damaged in transit:
• Please contact us at support@brottarhome.com within 7 days of the expected delivery date.
• We will assist with carrier claims or re-shipment depending on the situation.
8. Contact Us
For shipping-related inquiries, please contact:
HONG KONG LINGSON TRADING CO., LIMITED
Email: support@brottarhome.com
Address: RM A07, 1701-02 NEW TREND CENTRE, 704 PRINCE EDWARD RD EAST, SAN PO KONG, HONG KONG
Business Hours: Monday – Friday, 9 AM – 6 PM (local time)